FAQ

  • Booking is simple and can be done online or over the phone. You'll need to select your pick-up and drop-off dates, choose your 4X4 Vehicle model, and decide on any additional equipment or services, like kayaks, paddle boards, power stations. Drivers must be 25+ with a valid license; international licenses accepted and a credit card for the security deposit. We recommend booking well in advance, especially for peak travel seasons, to ensure the availability of your preferred 4X4 vehicle.

  • Our minimum rental period is 3 days, with a maximum rental period of 1 month. If you plan to rent longer then 1 month please contact us.

  • Our minimum rental period is three days.

  • Pets are welcomed in our rentals with a $500.00 pet deposit. (Please Note - Pets are not allowed on Guided Tours).

  • This rental vehicle is fully insured under the company’s policy, which includes:

    Collision – $500 deductible

    Windshield damage – $500 deductible

    Comprehensive (e.g. fire, vandalism, weather) – $500 deductible

  • Our rental vehicles do not include formal roadside assistance coverage through our insurance provider.

    However, as a small, customer-focused company, we are committed to supporting our renters in the event of an issue. If a breakdown, mechanical issue, or accident occurs through no fault of the renter, we will respond as promptly as possible and assist with recovery.

    If the issue is minor and can be resolved (e.g., flat tire, dead battery), we will either assist directly or coordinate a local service provider to help at no cost to the renter.

    If the Vehicle Becomes Unusable:
    In the rare event that the rental vehicle becomes unusable and cannot be repaired or replaced during your rental period (due to mechanical failure, accident, or other major issues not caused by the renter), our policy is as follows:

    You will be issued a pro-rated refund for the unused portion of the rental.

    We will do our best to assist with transportation to a nearby town or your original pickup point, if applicable.

    A replacement vehicle may be provided but not guaranteed.

    We understand this can be inconvenient, and while we strive for reliability, we appreciate your understanding of the limitations of a small rental provider.

  • We understand that plans change, but due to limited inventory and prep time, the following terms apply:

    Cancellation by the Guest:

    More than 14 days before pickup:
    Full refund minus a $50 processing fee.

    7–14 days before pickup:
    50% refund of total rental amount.

    Less than 7 days before pickup:
    No refund. Vehicles are held, cleaned, and prepared in advance.

  • If we must cancel due to weather, safety, road closures, or unforeseen operational issues:

    Guests will receive a full refund or the option to reschedule at no penalty.

    We are not responsible for any third-party costs (e.g., flights, hotels, travel insurance).

  • To book for one of our upcoming guided tours please visit our Guided Convoy Tours page and use the contact form to book interested dates and packages.